Whipping out CF-18s to drop bombs on the murderous creeps of ISIS is one thing… but are we also going to bomb the Ebola virus?
Oct 042014
Sep 232014
Dear CRTC: Please stop trying to protect us poor Canadians from evil companies like Netflix.
Video-on-demand is not broadcasting. The Internet is not the public airwaves. You have no business trying to bully companies just because they threaten the livelihood of lumbering, decrepit behemoths like Rogers.
I am a Rogers Cable subscriber. I have been a Rogers Cable subscriber ever since they purchased Ottawa Cablevision more than two decades ago.
What am I getting from Rogers? Here are a few examples:
- Inept, sometimes openly contemptuous customer service (like, what kind of a backward moron am I for still wanting to use analog cable without a settop box?);
- Technically substandard service (programs interrupted by local commercials that are inserted at the wrong time, substandard signal quality on some analog channels; an analog video frame that is reduced in size by a ratio of 59/60 for no apparent reason);
- Overpriced, obsolete hardware and no opportunity to use non-Rogers equipment, e.g., with a subscriber identity card;
- Unnecessary encryption on all digital channels (including local channels), which makes it impossible to use a TV without a settop box.
And you wonder why I am contemplating “cutting the cord”?
Instead of blaming Netflix, perhaps you can have a conversation with Rogers about addressing issues that alienate their customers. If you are not willing to do that, fine, then let the free market do its thing. But take your dirty regulatory paws off the Canadian Internet, please.
Sep 192014
Sanity prevailed in Scotland last night.
By a comfortable margin, residents of Scotland rejected (ethnic) nationalism. Whatever their thoughts are about the current government in Westminster, it seems they decided that punishing David Cameron with a “Yes” vote would have amounted to biting off the nose to spite the face.
I always found nationalism distasteful. I don’t care if it is the nationalism of the oppressor or the oppressed. To be sure, it is easy the sympathize with the oppressed. But the solution to nationalist oppression is not to encourage the nationalism of the oppressed (so that they can then go and do some oppressing of their own, like, for instance, Hungarians did with their own minorities during the 1848-49 revolution against Austria). The solution is to put an end to the ideology that led to oppression in the first place. Governments should be responsible for governing the people in the territory that they control, regardless of ethnicity. And fragmenting the world into more, tinier countries in the 21st century just makes no practical sense.
To their credit, the Scots held a referendum with a clear, unambiguous question. “Do you agree that Scotland should be an independent country?” No shenanigans about sovereignty-association or a new economic-political partnership. And they seemed entirely civil about it.
Thank you, Scotland, for being wise. For not creating a precedent for the Balkanization of continental Europe.
Now… please don’t do this again, not in my lifetime anyway :-)
Sep 102014
I arrived in Ottawa in mid-July, 1987 as a landed immigrant. I was sponsored by my aunt and her husband András. It was András who awaited me at the airport on the evening of my arrival. (No, I did not arrive by air. My connecting flight from Montreal was canceled, so Air Canada put me in a limo along with another passenger. As the limo driver was not from Ottawa, and I knew nothing about the layout of the city, he dropped me off at the airport instead of taking me directly to my aunt’s house.)
I spent some time in the old (since decommissioned) airport building waiting for András to arrive. (In the pre-cellphone days, I first had to exchange some currency, then get some change, then find a payphone in order to be able to notify them about my whereabouts.) After a wait of a half hour or so, András did arrive. We only ever met once before, briefly, when they were visiting Hungary and I spent a few hours at my parents’ home, on leave from my mandatory military service. So when András saw me, he was not sure if I was the right person… as he approached me, he asked, “So you are Viktor?”
“Yes,” I answered, to which András replied with a second question: “Why did you come here, why didn’t you go to Calgary instead?”
Yes, András had a weird sense of humor. Not everyone appreciated it, but I did. I really grew to like him.
Earlier this week, it was Nature’s turn to be funny, while also providing me with a perfectly good answer to András’s question from 27 years ago. This is why, András:
Yes, András, I am a wimp. I can tolerate winter, but I really don’t like late summer snow storms.
Alas, András is no longer among us to hear my response. He passed away many years ago, after losing his battle with pancreatic cancer.
Sep 042014
It appears that France decided to suspend delivery of the first of two Mistral-class helicopter assault ships that they have been building for Russia.
It will cost the French an awful lot of money. Still, this is the right thing to do. The last thing the West should provide to Putin’s Russia is more firepower. On the other hand, NATO should probably consider stepping in and purchasing these ships from France. Come to think of it, Canada could use the capability to effectively patrol its oceans (which is currently, for all practical intents and purposes, is outsourced to the United States).
Sep 042014
Richard Feynman’s Lectures on Physics remains a classic to this day.
Its newest edition has recently (I don’t know exactly when, I only came across it a few days ago) been made available in its entirety online, for free. It is a beautifully crafted, very high quality online edition, using LaTeX (MathJax) for equations, redrawn scalable figures.
Perhaps some day, someone will do the same to Landau’s and Lifshitz’s 10-volume Theoretical Physics series, too?
Aug 282014
There is no other way of describing it: Russia now engages in open aggression against Ukraine. Whatever one’s thoughts are about Ukrainian nationalism or the wisdom of breaking up the territory of the old Russian empire into semi-viable successor states, such open aggression should be condemned without reservation. Russia being a nuclear superpower, Puting can do whatever the hell he wants, but that doesn’t mean that we should stay silent.
Curiously, the NATO Web site where these pictures were published is intermittently unavailable. Given this morning’s breaking news about coordinated cyberattacks originating from Russia and aimed at US banks, I would not be surprised if NATO’s Web site itself were itself subjected to something like a DoS attack by Russia, which might explain the intermittent outages.
Aug 272014
Our Russian friends apparently lack accurate maps, as they accidentally cross the border into Ukraine every so often. No harm intended, I am sure. Just to make sure it does not happen again, here is a helpful map, courtesy of Canada’s NATO delegation, tweeted by them (and retweeted by thousands of others) earlier today:
Aug 192014
I received an e-mail today that reminded me of an old friend, Gabor Laufer, and his misadventures in his capacity as a medical doctor with the American system of medical insurance.
Gabor was our neighbor when I was a little boy, living next door to our apartment in Budapest, along with his mother. At that time, he was a medical student. He in fact removed one of my baby teeth when I was 7 or 8 or so, and then gave me the pair of dentist’s pliers that he used as a memento.
Not long thereafter, Gabor left Hungary, and eventually landed in the United States, where he began to practice as an obstetrician-gynecologist in the Washington, D.C. area. It was here that he had a disagreement with his insurance company, who opted to settle in a case that involved Gabor, despite Gabor’s objections. Gabor found it fundamentally unacceptable that the insurance company would pay a patient even though he made no medical errors. Unfortunately, his quixotic fight achieved only one thing: the insurance company dropped him, and other insurers were not willing to deal with him either. This made it very difficult for Gabor to continue his practice. This is how he ended up somewhere in Kentucky or Iowa I believe, where he was able to work again at a family clinic.
Gabor was immensely intelligent, and proud of it. In the early 1980s, he authored a computer game, the name of which says it all: Intellectual Decathlon. I had a few interesting discussions with Gabor, although, I admit, sometimes these were a little frustrating, as he had a tendency to conclude that if something was beyond his ability to understand, it could not possibly be right. (Explaining relativistic cosmology to someone who is not familiar with the math is a difficult task.)
I stayed in touch with Gabor intermittently over the years. In the late 1980s, after I moved to Canada, I was a frequent visitor to his computer BBS (long-distance dial-up to the Washington D.C. area at 2400 bps) called Elite Few. But then, the Internet led to the demise of most, if not all, dial-up BBSs, and the Elite Few BBS was no exception.
I once again got in touch with Gabor in the late 2000’s, and we exchanged several e-mails. We also became Facebook friends. The last e-mail I received from him, in 2011, was about an impending change of his e-mail address. I have not heard from him since, and his Facebook page also fell silent.
But now, as I Googled his name, I came across something else: an obituary of sorts, from one of his doctor friends. This is how I found out that Gabor was no longer among us. Perhaps I should not be surprised. Though he was far from old (only 65 when he passed away), he was a chain smoker. Still… it is really sad to learn, more than two years after his death, that he is no more. Gabor’s death was also commemorated on a news discussion site.
As I was going through old e-mails, I came across something else: Gabor’s photo albums on Flickr. It was here that I was able to locate a relatively recent picture of Gabor, made in 2009 I believe, when he was visiting Budapest.
Good-bye, Gabor. It was an honor, knowing you. May you rest in peace.
Aug 152014
The other day, I was watching The Tramp and the Dictator, a documentary about Charlie Chaplin’s 1940 film, The Great Dictator, in which I came across this gem:
The speaker is Rep. Martin Dies from Texas, who later became known as the founder of the infamous House Committee Investigating Un-American Activities (initially nicknamed the Dies committee). A month earlier, Mr. Dies also presented his views to a radio audience.
Unfortunately, the words uttered by some anti-immigration politicians and activists today in the United States are little different from the words uttered nearly 80 years ago by Mr. Dies.
Aug 142014
Electronic mailing lists are a somewhat old-fashioned way to let a group of people stay in touch and communicate about a topic of interest.
Many mailing lists these days offer a “digest” service: instead of sending out each message individually to the list recipient, they receive one message a day, a week, or some other set interval, containing all the traffic from the mailing list during that time period.
Tonight, on a mailing list to which I subscribe, I saw yet another request to delete the original message from any replies, for the benefit of digest readers. I have seen such requests many times in the past, and every time I come across one, I get rather annoyed.
Including the original message is of course redundant for “digest” readers, as they probably have a copy of the original message right there, as part of the same digest. But for non-digest readers, including the original saves the time it takes to look up the earlier message.
In other words, what these helpful volunteer “list police” folks are really saying amounts to this: If you are one of those idiots who actually bothers to read messages individually, your time is less valuable than the time of those who already decided that the list is not worth that much attention in the first place.
Why, thank you for putting me in my place.
Aug 132014
Last night, as I was watching the latest episode of Tyrant (itself an excellent show about a fictitious Middle Eastern dictatorship and its ruling family), I happened to glance at the TV during a commercial break just at the right split second to see this:
This was part of an ad, a Subway sandwich commercial, with an animated monkey handing this exam sheet back to a student (also a monkey). What caught my eye was the equation on this sheet. What??? Einstein’s field equations?
Yup, that’s exactly what I saw there, the equation \(G_{\alpha\beta}=\dfrac{8\pi G}{c^4}T_{\alpha\beta}\). General relativity.
Other, easily recognizable equations on the sheet included an equation of the electrostatic Coulomb force, the definition of the quantum mechanical probability amplitude, and the continuity equation.
What struck me was that all these are legitimate equations from physics, not gibberish. And all that in a silly Subway commercial. Wow.
Aug 092014
The sweetest cat my wife and I have ever known, will ever know, is gone.
Our kitty cat Szürke, who used up at least ten of the usual allotment of nine cat lives while he fought kidney disease and anemia in the past ten months, could no longer cope. The combination of worsening kidney failure, a serious heart and lung condition, and severe ulceration in his mouth was just too much… acting on the veterinarian’s best advice and keeping the animal’s well-being foremost on our minds, we accepted the inevitable.
Szürke finished his journey on this good Earth at 11:56 PM EDT last night, August 8.
Good-bye, Süsüke.
Aug 082014
This is our kittycat Szürke two days ago.
He looks okay. What is not evident in this picture is that he is suffering from severe pain, due to open sores and ulcers in his mouth. This now makes it pretty much impossible for him to eat, and giving him pills is torture.
And I certainly don’t want to continue torturing him just to prolong the inevitable. But Szürke still has a fighting chance. His kidney are ill, but not that ill. If we can control the pain in his mouth, he may still spend some time on this Earth as a reasonably happy cat.
Having consulted with our veterinarian specialist along with Dr. Google, we therefore decided to accept the doctor’s advice: today, Szürke will get a feeding tube.
I hope we will not have reasons to regret this decision.
Aug 072014
I know, I know. Non-existent weapons of mass destruction. The War on Terror used to “rendition” innocent people to tyrannical third countries for “enhanced interrogation”. The TSA sniffing travelers’ shoes at American and select foreign airports. Waterboarding. Guantanamo. And behind it all, American exceptionalism.
All of these are valid points. The record of the “last remaining superpower” has been far from impeccable. Sometimes they go to far. Sometimes they succumb to some idiotic ideology. Sometimes they place profit ahead of people’s rights. Sometimes, their behavior on the world scene is governed not by altruism but by petty domestic politics.
All of that is true. Still… When I look at the end result, I still prefer Pax Americana over any of the possible alternatives. Much prefer. (What would those alternatives be anyway? Pax Europae? Pax Sovietica? Pax Islamica? Pax Christiana? Pax Sinensis?) When I look around the world today, at places like Ukraine. Iraq. Syria. The Gaza strip. Egypt. Libya. Mali. Somalia. Iran. Afghanistan. I much prefer the peace imposed by the United States, even if it is done by imperial decree. Even if it means more missteps and misdeeds.
Tonight, as he announced that he authorized the United States military conduct air strikes in Iraq to protect refugees from ISIS/ISIL, President Obama said, among other things, the following words: “America has made the world a more secure and prosperous place.”
And it has. Even after all the missteps, all the misdeeds, all the wrongdoings are accounted for. Even after I accept that Iraq was their mess to begin with, they broke the place, the least they can do is to fix it. Moreover, the United States is probably the only major power in the history of the world that has repeatedly deployed its might and risked the lives of members of its military, not to serve its own imperial interests but to help fix a broken world.
Aug 052014
In the 1980s there was a joke I heard on the streets of Budapest. It was in the form of an official-sounding announcement: “In Soviet Union is no illiteracy… on written record.”
Well, there is no racism in Hungary either. At least not on the record. Everything that happens, happens for a sound, sensible reason. When Hungary’s Minister of Human Resources announces that there was no Roma Holocaust in Hungary, as Hungarian Roma were only deported from Austrian territory, he of course speaks the gospel truth. When the third largest city in Hungary begins a systematic eviction of mainly Roma residents, it is just an eminently reasonable attempt to clean up a bad, run-down part of town. And when a state-sponsored film festival in the same city declines to show films on the subject of the Roma, it is an entirely logical decision, aimed at avoiding controversy just before municipal elections.
Everything is based on sound reasoning, everything makes perfect sense. Just as it was entirely reasonable when a small town mayor in Hungary this weekend presided over a symbolic hanging of an effigy of Benjamin Netanyahu, in protest against the “Freemason Jewish terror state’s efforts to rule the world.” No, there is no racism in Hungary. How could there be?
Aug 052014
I am reading posts on Facebook and elsewhere, using heated language to advocate either the Israeli or the Palestinian cause in the current conflict.
I don’t think calling Israel’s actions “mass murder” is any more helpful than calling Hamas “terrorists”. They are both inflammatory terms that are designed to create the impression of no moral ambiguity (i.e., whichever side happens to be your side, they will be “right” and the other side will be “wrong”) in what is really in many ways a morally ambiguous situation.
On that front, I am equally appalled by Israel’s apparent indifference to the Palestinian civilian death count and by Hamas’s apparent determination to harm anyone on the other side of the Gaza border so long as it is a Jew. But while moral outrage may be used to fire up the troops, wars are not about moral outrage. They are about tangible things such as land or resources.
Fact: Israel’s physical security demands that Israel do not relinquish military control over Palestinian territories. Hence, an independent Palestinian state, potentially hostile to Israel, is unacceptable.
Fact: Israel’s water security also demands control over the resources of the West Bank. Once again, this means that an independent Palestinian state, potentially hostile to Israel, is unacceptable.
Fact: Israel defines itself as an ethnic/religious Jewish state, but it also maintains the institutions of a representative liberal democracy. Thus, its very existence as a Jewish state hinges on it maintaining a majority Jewish population. There are already concerns voiced about the higher rate of population growth among Arab Israelis. Annexation of Palestinian territories would create an instant Arab majority in Israel; maintaining a Jewish state would then necessarily mean giving up on the notion of democracy, replacing it instead with an apartheid regime, which is clearly abhorrent to most Israelis. Hence, annexing Palestinian territories is an option that, for Israel, is unacceptable.
Which leads to the sad conclusion that politically for Israel, the least undesirable of all possible options is the status quo. No Palestinian state but no outright annexation either, and if it keeps a few million Palestinians forever in limbo, well, that’s just too bad. And they’ll continue to use their military to ensure that the occupied territories never get too far out of hand, never pose an existential security risk to Israel.
Of course I’d argue that the status quo itself will eventually become unacceptable to Israel in the long run, but I am not sure what that means other than the fact that at that time, Israel will have run out of options.
Mind you, Israel could give up on the idea of being a sovereign Jewish ethnic/religious nation state and instead, accept the notion of a Jewish-Arab federal republic. Could it work, especially considering the enmity between Jews and Palestinians after decades of struggle (and I am of course just counting the time since the establishment of the modern state of Israel)? Unlikely. Yet even this unlikely option may be preferable to no option at all, as that would ultimately lead to the destruction of the state of Israel, the loss of countless Jewish lives, and a new diaspora for whom the words, “L’Shana Ha’ba’a b’Yerushalayim” would once again represent an unattainable dream.
Aug 042014
One hundred years ago, the British Empire (and, by extension, Canada) declared war on the German Empire. The War to End All Wars began in earnest.
This reminds me that we have in our possession this small hand-sewn notebook which belonged to my wife’s great-grandfather. He served in the Great War, as a conscript in Austria-Hungary’s army. He fought in the trenches against Italy, alongside the Isonzo river.
His notebook was his diary, written mostly in the form of poetry, during some of the heaviest fighting in the summer of 1915.
I have not (yet) made an attempt to translate any of it into English; the content that is linked above is in Hungarian. But pictures are worth a thousand words: here is my wife’s great-grandfather, with his wife, photographed some time before 1914.
Aug 012014
A few days ago, Mr. Viktor Orban (hey, it’s not my fault that we share a first name), Hungary’s prime minister, gave a speech in a Transylvanian town. In this speech, he declared his intent to create an “illiberal” Hungary. His role models: Turkey, China and Russia. No wonder the speech raised alarm bells throughout the Western media, including the not exactly left-wing Wall Street Journal. The Huffington Post described it as a headline that could have come straight from a European version of The Onion.
While it is clear that this speech was primarily intended for consumption by his followers, among whom Orban’s anti-West, anti-Brussels, anti-capitalist, xenophobic populism resonates, Orban is not stupid, and he is choosing his words carefully. The fact that he used this particular phrase makes it clear that his struggle is about more than just preventing Hungary from becoming a “colony” of the EU. He really does want to tear down all the remaining checks and balances of a liberal democracy, in order to enjoy unconstrained power.
In light of this, while others describe Orban’s plans the “Putinization” of Hungary, Newsweek was perhaps not unjustified in borrowing a description of Mr. Orban from the Hungarian left-wing daily Népszabadság: “Hungary’s Mussolini”.
Jul 312014
I like Staples stores. I often shop at Staples stores, and not just for office supplies… I find that they have a reasonable lineup of computer and office electronics products, too, and sometimes I find “no frills” accessories at Staples (e.g., a plain PC keyboard with no fancy lights, buttons, or extra functions) that are difficult to find elsewhere.
Recently, a friend of mine (let me call him Sam; that is not his real name, but it will make it easier to tell the story) was contemplating the purchase of a Microsoft Surface Pro 3 tablet. Much to my delight, I saw that Staples, specifically the Staples store at the South Keys mall in Ottawa, already had them in stock. So I naturally suggested to Sam that he should consider purchasing one there. After all, beyond supporting the local economy, a purchase in a brick-and-mortar store also means you have readily available support in case something goes wrong, instead of having to deal with someone from the Philippines over the telephone and then leave an expensive device at the mercy of a courier company when you need service. Well… I was really wrong on that one.
What happened is that Sam indeed went ahead and purchased his Surface Pro 3. As he also had a nice, older flat panel display with a VGA connector, he wanted to purchase an appropriate adapter. The Surface Pro 3 has a DisplayPort plug, which has become pretty much the new standard, capable of delivering images at ultra-HD resolution. Now Sam wasn’t (yet) interested in UHD, but he certainly wanted to be able to view his new tablet/laptop comfortably at home, taking advantage of a larger screen. He also wanted a VGA adapter in case he might use the Surface Pro 3 in the future to give talks; many institutions still have projector facilities that are equipped with a standard VGA cable.
The first adapter sold by Staples was an adapter for the Surface Pro and Surface Pro 2. When Sam tried it at home, the adapter did not work. He returned it to the store, where they informed him that the Microsoft adapter is not compatible with his Surface Pro 3. (Could it be that they actually sold the micro-HDMI adapter that is for the Surface RT?) They exchanged the adapter for another, made by Apple, which was supposed to be generic and work with any DisplayPort device.
Except that it didn’t. When Sam plugged in the adapter, the Surface Pro 3 recognized the monitor, but no picture was displayed.
So Sam returned to the store, this time with Surface Pro 3 in hand, asking them to help again and perhaps demonstrate how he is supposed to accomplish this supposedly simple task: connecting his new tablet to a VGA display.
After trying several monitors (the store staff carefully avoided touching Sam’s device; he was asked to plug in the cables into his own tablet) with no success, the sales clerk concluded that the tablet’s DisplayPort connector was faulty.
So Sam asked to have his Surface Pro 3 replaced. Sure, they told him, they can do that as he is still within the store’s 14-day return policy window. When Sam revealed that he only had a photocopy of the receipt (the original was with his employer, as it contained other items as well, for which he was reimbursed) the clerk told him that only the original receipt is accepted. This being a Friday, waiting until Monday was not an option as the 14 days were almost up. So Sam rushed back to get the original receipt and then returned to the store to arrange the replacement.
However, the store refused his request. Their technician examined the device and concluded that the DisplayPort socket must have been damaged by Sam. They explained that they can only replace a device that can be repackaged and sold. They also told Sam that it was all his fault; he should have purchased an extended warranty. Bottom line: the store told Sam to try his luck with Microsoft, as they had absolutely no interest in resolving this matter to Sam’s satisfaction. The risk that they might be stuck with a device that would not be accepted as a warranty return by Microsoft was not acceptable to them.
Needless to say, Sam was extremely disappointed. He wowed never to shop at Staples again (at South Keys or anywhere else). Indeed, he decided not to consider purchasing a nice UHD monitor that I saw at this very Staples, and which I recommended to him.
When Sam returned home, he phoned Microsoft. He gave them the details of his story. When Microsoft understood that the device was purchased less than 14 days earlier, they immediately offered to replace it, no questions asked, free of charge. Sam gave them a credit card number for security, and the replacement Surface Pro 3 arrived the following Monday morning, shipped over the weekend. Sam then returned the damaged device using the shipping label that Microsoft provided; tracking the package, he ascertained that it has since been received by Microsoft.
I felt very bad about this affair, since I was the one who recommended Staples to my friend in the first place. I thought a lot about what happened to him. Was Staples right? Well… let me assume that their interpretation of the facts is absolutely correct and that there were no ulterior motives (I have my doubts, especially in light of their snide comments about Sam’s failure to purchase a worthless extended warranty, but let me give them the benefit of the doubt.) Well… perhaps what they did was legal, but it was still insanely bad policy.
First, Sam did not do anything inappropriate with his new tablet. He was not trying to use it to swat flies, chop trees, or paddle his boat. He was trying to connect a device that was, in fact, provided to him by Staples. So even if it was his hands that caused damage to the connector, I’d argue that Staples bears at least some responsibility.
Second, Microsoft would likely have accepted the return from Staples just as easily as they accepted it from Sam (unless Staples already had a bad reputation with Microsoft with an excessive percentage of warranty returns.) The actual damage is arguably the manufacturer’s fault (a connector should be a little more resilient than that) and in any case, in an appropriately equipped service center, the repair (disassembling the device, desoldering the faulty connector, soldering in a new connector, reassembling and testing the device) would consume no more than a few minutes of a qualified technician’s time.
Third, and most importantly… Even if there was some risk to Staples, isn’t it precisely why we pay a premium and make purchases at brick-and-mortar stores? At the very least, we would expect better support from a local store than the standard set by online retailers like, say, Amazon or TigerDirect.
And sometimes, we get that level of support, even from retail chains that compete with Staples directly. I am thinking about Future Shop, specifically the Future Shop store on Ogilvie Road. A few years back, I purchased a digital camera and photo printer there, as a gift for my Mom in Hungary. I asked the clerk if the printer (which also served as a charger) came with a universal adapter that would work in Europe. Sure, I was told, all adapters are like that nowadays. Yet a few weeks later, as I was setting up the printer in my Mom’s Budapest apartment, the moment I plugged it in, the adapter went up in smoke… sure enough, its label read, 90-120V AC or something like that.
My fault. I should have read the damn label. Still, upon my return, when I next visited the same Future Shop store, I recounted my sad tale to a clerk, and also told him that I was able to find a replacement adapter online, and shipped it to my Mom. Guess what… the clerk asked me to wait a little, vanished for a moment, and returned with a manager who asked me to retell my story. When I was done, he told me that Future Shop would reimburse all my expenses in the form of a gift card. I protested, as it really was my fault! No, they told me, they stand by their products and the advice given by their store clerks, so if I was misled, even if inadvertently, they should reimburse me. And they did.
This happened a number of years ago but I remain a frequent visitor at that store, and in Future Shop stores in particular, ever since. Now this is how a brick-and-mortar store can still hang on to its customers, despite the online competition.
Not the way Staples South Keys treated my friend.