Jul 122017

Microsoft broke my Skype device, and I hate them for it.

It’s one of these:

Yes, it’s an older gizmo. About ten years old. I even had to repair it once, replacing the small condenser microphone in the headset, which went dead.

But we really liked it. It worked very well. It is a dual-line phone: landline + Skype. And while it has no video, chats, teenage chatbots and such nonsense, it performs the basic function of Skype flawlessly: It lets you make bleeping voice calls.

Or rather, it used to perform that basic function flawlessly. Today, the device signed itself out of Skype forever, it appears, if online news sources about the demise of Skype devices can be believed.

Damn you, Microsoft. If this is how you are “improving the user experience”, please stuff your improvements where the Sun doesn’t shine. I don’t want smileys. I don’t want chatbots. I want good old, solid, reliable Skype that, among other things, lets my wife and I call our aging parents overseas, lets me talk to clients, and lets me talk to colleagues. And, well, just plain works.

Sure, we can use Skype on our smartphones. And we do, when the occasion warrants it. But this device was convenient, too. And I really cannot understand why support for it had to be killed by Microsoft. Perhaps pure spite?

One of these days, I’ll start compiling a list titled, How can you tell that a company hates its customers? If I ever get around to doing it, this thing with Skype will certainly make that list.

 Posted by at 5:55 pm

  One Response to “Microsoft broke my Skype device”

  1. MS doesn’t hate you. They just view you as a resource to be exploited.