I use PayPal a lot. I initially started using the service for eBay purchases, but since, I’ve used it to sell calculators, to receive payments from advertisers, even to send money to family. I generally like PayPal. Indeed, I always considered them one of the “good guys”. After all, isn’t it PayPal’s very founder, Elon Musk, who seems to have single-handedly established the era of commercial spaceflight with his SpaceX venture?
But now PayPal is notifying me of a policy update. A policy update that is specifically designed to prevent users from using the court system. Yes, you can opt out, but you can only do so in a manner that is made intentionally difficult:
“You can choose to reject this Agreement to Arbitrate (“opt out”) by mailing us a written opt-out notice (“Opt-Out Notice”). For new PayPal users, the Opt-Out Notice must be postmarked no later than 30 Days after the date you accept the User Agreement for the first time. If you are already a current PayPal user and previously accepted the User Agreement prior to the introduction of this Agreement to Arbitrate, the Opt-Out Notice must be postmarked no later than December 1, 2012. You must mail the Opt-Out Notice to PayPal, Inc., Attn: Litigation Department, 2211 North First Street, San Jose, CA 95131. “
Yes, you need to use snail mail. Yes, the world’s leading digital payments company apparently lacks the ability to process an opt-out request electronically.
Of course what it really is about is that they are counting on you and me not making the effort to put a stamp on an envelope.
Which indeed I won’t. I never tried to sue PayPal in the past, nor do I have plans to do so in the future. And I will still use their services.
But, I no longer consider them one of the “good guys”.