Yesterday, I phoned Rogers, basically because I wanted to give them some more of my money. At the same time, I also wanted to complain; several analog cable channels still have just one side (left or right) of the stereo audio (I first reported this almost a year ago, still unfixed), and I wanted to know why they’re suddenly charging me more, claiming that a bundle discount I used to get “expired”.
To make a long story short, after being interrupted and lectured about matters of life by an impertinent representative (one example: “Why do you want to have the analog service repaired when it will be discontinued in a few months anyhow?”) I asked for his supervisor. Predictably, I was told that the supervisor was not available, but they’d phone me back in 24 hours.
That was more than 24 hours ago. Needless to say, I’m still waiting… and I’m not the only one. I am getting more and more fed up with monopolies.